We understand that plans can change. If you need to cancel or reschedule your booking, please notify us at least 24 hours in advance.

・Up to 24 hours before the experience: Full refund / No cancellation fee.
・Within 24 hours or No-show: 100% of the experience fee will be charged.

Important Note on Punctuality:
As we prepare fresh ingredients for each session and have subsequent bookings, please arrive on time.

 

Late arrivals:

If you are more than 15 minutes late without prior notice, your reservation will be automatically treated as a 'No-Show' (100% cancellation fee).

If you are running late, please send us a message as soon as possible.